Public offer

1. General provisions

This document is a public offer by the seller named under “Seller details” (the Provider) to any person with full legal capacity (the User) to enter into an agreement for access to the Symtick service at symtick.com (the Service) on the terms below, in accordance with the Civil Code of the Republic of Kazakhstan.

The offer is accepted by signing up for the Service with the consent box checked, or by paying for a subscription. The agreement is concluded at the moment of acceptance.

2. Subject of the agreement

The Provider gives the User online access to the Service's calculation tools within the chosen plan: position action calculation, budget sufficiency check, and historical testing.

The plans and their prices are listed on the website under “Pricing”. The Free plan costs nothing.

3. Nature of the service

The Service is an informational calculation tool. Its results are not investment advice or an offer to buy or sell securities, and the Provider does not provide brokerage or asset management services.

The Service does not make trades and has no access to the User's accounts or money. The User makes all trading decisions independently and bears their consequences.

Results on historical data do not guarantee similar results in the future.

4. Sign-up and account

To use the Service, the User creates an account with a valid email address and a password.

The User keeps the password secret and does not share access to the account. Actions taken in the account are deemed to be taken by the User.

5. Price and payment

The subscription is paid in tenge by bank card through a payment provider. Card details are entered on the provider's side; the Provider neither receives nor stores them.

The subscription is monthly and renews automatically for the next month, charging the same card, until the User cancels it. A cancelled subscription stays active until the end of the paid period.

The Provider may change the price. A new price does not apply to a period already paid for and is announced on the website in advance, at least 14 days before it takes effect.

Refund terms are set out in the “Payment and refunds” document.

6. Rights and obligations

The Provider keeps the Service running and may temporarily restrict access for maintenance or to fix failures, giving advance notice where possible.

The User may not attempt to obtain the Service's source code or how its calculation works, bypass plan limits, share or resell access, or create load that disrupts the Service.

If these terms are breached, the Provider may suspend or terminate access to the account.

7. Liability

The Service is provided as is. The Provider is not liable for the User's losses arising from their investment decisions, including decisions made with the calculation results in mind.

The Provider's liability under the agreement is limited to the amount the User paid for the last paid period, unless the law of the Republic of Kazakhstan provides otherwise.

8. Intellectual property

The Service, its code, calculation rules, texts and design belong to the Provider or its rights holders. The agreement grants the User the right to use the Service within the plan and transfers no other rights.

9. Personal data

The Provider processes the User's personal data in accordance with the Privacy policy, which the User agrees to when signing up.

10. Term and changes

The agreement is valid for as long as the User has an account. The User may terminate it at any time by cancelling the subscription and asking for the account to be deleted.

The Provider may change this offer. A new version is published on this page with its date and applies from publication; to a period already paid for, only if it does not worsen the User's position.

11. Disputes

Disputes are resolved by negotiation. A claim can be sent to the email listed under “Seller details”; the Provider replies within 10 business days.

If a dispute cannot be resolved by negotiation, it is heard by a court under the law of the Republic of Kazakhstan.