Payment and refunds

1. How to pay

The subscription is paid by Visa or Mastercard from any bank on the payment provider's secure page. The price is listed under “Pricing” in tenge and includes everything — the Provider charges no extra fees.

2. Getting access

The service is online; there is no physical delivery. The plan's tools open in your account automatically as soon as the payment provider confirms the payment.

If access has not opened within an hour of payment, write to the email listed under “Seller details”.

3. Renewal and cancellation

The subscription renews automatically every month: the same card is charged on the day the paid period ends.

You can cancel renewal at any time by writing to the email listed under “Seller details”. After cancellation there are no further charges, and access remains until the end of the period already paid for.

4. Refunds

If you subscribed for the first time and the service did not suit you, write within 7 days of your first payment — we will refund the full amount and the paid plan will close.

Erroneous or duplicate charges are refunded in full at any time.

If the service was unavailable through our fault for more than a day in a row, we will extend the subscription by that time or refund it — your choice.

Otherwise, the fee for a period that has started is not refunded, but after cancellation the subscription no longer renews.

5. How refunds work

Money is returned to the card used for payment. We process the refund within 5 business days of your request; the time it takes to arrive depends on the issuing bank and usually does not exceed 30 days.